Sr. Services Analyst - IT

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Location: BALTIMORE, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 240297
Date Posted: Sep 28, 2022
Job: Information Technology - Staff

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION

Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.

 

The Sr. Services Analyst will work directly with IT business partners, project teams, and the support service provider as the subject matter expert (SME) on the requirements to enhance and maintain mobile workforce management applications, including architecture, functions, and host system integration technologies. This role must have demonstrated expertise in managing activities related to planning, designing, building, and maintaining IT services, portfolios, products, and processes. The Sr. Services Analyst role will assess business requirements, evaluate IT application solutions, manage support service providers, and engage product vendors to develop and maintain an enterprise mobile workforce management platform.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in planning and prioritizing work and work schedule.
  • Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model
  • Maintain and enhance engagement with business and IT partners and other stakeholders
  • Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
  • Maintain technical knowledge and business acumen within own discipline or function

POSITION SCOPE

  • Utilize understanding of customer's business needs to determine requirements
  • Applies technical expertise to plan, design, build or support required products and processes
  • Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
  • As assigned, manage budget for area of responsibility
  • As assigned, manage working relationship with outsourcing partners

 

Qualifications

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in Computer Science or related discipline and typically 5 to 8 years experience in Information Technology or equivalent combination of education and work experience.
  • Proficiency with data analysis in Microsoft Excel
  • Experience leading small IT projects or sub-teams and knowledge of IT project management.
  • Strong problem solving and analysis ability.
  • Excellent communications skills (written and verbal)
  • Ability to work with remote project teams

PREFERRED QUALIFICATIONS

  • Master’s Degree in Business, Project Management, Computer Science, Engineering, or related business/technical discipline
  • Project Management Professional (PMP) certification
  • Technical certification in area(s) of expertise
  • Demonstrated expertise in vendor/supplier management and IT business process analysis and design
  • Knowledge and experience with financial management processes and tools
  • Strong knowledge of technical architecture and functions of mobile workforce management applications and systems
  • Experience and skills with IT infrastructure and application technologies, such as Web/Application (.NET/Java), relational database (Oracle, SQL Server), Windows Server, Scripting, SQL, and Oracle Fusion.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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