Sr. Services Analyst - IT

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Location: KENNETT SQUARE, PA, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 238475
Date Posted: Nov 17, 2022
Job: Information Technology - Staff

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


The Compliance and Support team works across a number of disciplines to allow Architecture and Engineering to deliver services of a high standard to ExelonIT. This position is focused on Software Asset Management and compliance, it is a multi-dimensional team with responsibility for the way in which services operate and the way in which data and information is used to support service delivery.  The Software Asset Senior Services Analyst will ensure compliance across SAM. Experience in the completion of vendor audits including major suppliers, and IAITAM certification with ITIL qualifications desirable.




  • Manage Enterprise License true-up & reconciliation. Provide support during software audits. Recommend audit defense strategies.
  • Enforce software compliance rules and plan and monitor Software licenses to ensure compliance with vendor contracts
  • Understand principles used to calculate metrics of licenses
  • Work with Procurement to ensure policies and procedures are adhered to and purchases are tracked correctly
  • Identify savings opportunities through software re-licensing and license optimization
  • Develop and implement performance metrics to capture efficiency
  • Respond to requests from software owners, end users, and team members for specific IT Software Asset Management information
  • Actively assess risk and makes recommendations to software owners to optimize the software assets
  • Keep informed of new software license models and options for key vendor products
  • Serve as a cost optimization champion with the IT organization
  • Oversee the initialization of inventory campaigns of software rights




  • Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management or related field.
  • Must be able to be an effective communicator with all levels of internal customers, staff and management
  • Detailed oriented & possess a strong sense of urgency
  • Pro-active problem-solving skills


  • ServiceNow, Documentum, AssetSuite 8, and Passport experience
  • ServiceNow certification in Software Asset Management (SAM), Hardware Asset Management (HAM), Configuration Management, or Discovery preferred.
  • ITIL or IAITAM certifications
  • Knowledge of IT agreements and legal terms

Keywords: ServiceNow SAM Pro Module, Software Asset Management, ITAM, CSAM


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