Services Analyst - IT

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Location: PHILADELPHIA, PA, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 234328
Date Posted: Nov 4, 2021

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


PRIMARY PURPOSE OF POSITION

Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Perform, document and assist in planning work activities relating to IT service portfolios or products in support of our business partners. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager.
  • Maintain engagement with business and IT partners.
  • Assist less experienced personnel.
  • Proactively build business/IT knowledge to provide solutions.
  • Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model.

RESPONSIBILITIES:

Budget and Accounts Payables

  • Initiate and assist in billing resolutions with Accounts Payable Department (A/P).

Purchasing

  • Maintain integrity and tracking of purchasing requisitions from approval through reconciliation with A/P. Use purchasing system to process parts, maintenance supplies, and other materials needed to ensure department needs are met.
  • Support logistics strategies to optimize product delivery from the suppliers to the service technicians
  • Ensure all products and services are procured on time
  • Responsible for the coordination and communication of information as it pertains to material and equipment to support TechOps and TD&E activities.

Inventory Management

  • Track data and inventory of parts, materials, software and anything needed to support the asset management department.
  • Act as point of contact for all questions or issues concerning the asset management system.
  • Support asset management activities with procurement data and reporting

Receiving

  • Maintain documentation for receipts and ensure inventory process integrity.

 

Qualifications

MINIMUM QUALIFICATIONS:

  • 2 -5 years of experience in a purchasing, order management, or customer service role
  • Previous experience in a high-volume transactional environment and/or customer-facing role
  • Knowledge in full MS Office Suite (Word, Excel, Outlook)
  • Able to be skilled in usage of customized IT applications (Asset Suite 8 / Passport, ServiceNow)
  • Must be able to be an effective communicator with all levels of internal customers, staff and management
  • Detailed oriented & possess a strong sense of urgency
  • Pro-active problem-solving skills


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

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