Sr Analyst IT

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Location: OWINGS MILLS, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 232646
Date Posted: Aug 20, 2021

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION
Perform activities relating to designing, building, testing, implementing and maintaining solutions, products and processes under the guidance of a Lead Analyst or Manager. May assist in the coordination of tasks for subordinates.

PRIMARY DUTIES AND ACCOUNTABILITIES
- Perform, document and assist in planning work activities relating to projects, sub-projects, or processes. For Projects: analyze requirements, then design, build, and test IT software solutions in accordance with IT project management standards. For operations/application maintenance: enhance, maintain or support existing IT products and processes to the defined service level agreement
- Maintain engagement with business and IT partners.
- Assist less experienced personnel.
- Proactively build business/IT knowledge to provide solutions.
- Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model.

Roles & Responsibilities

Responsible for Ticket Queue Management including but not limited to: • Planning /coordinating with vendors, other IT groups for all activities occurring in the data center • Planning, execution of ServiceNow requests (physical installs, add, change, remove, etc…) • Documentation; Inventory, management updates • Asset recycling • Data Center health alarm response • Incident response and closure related to data center Facility Support & Routine Maintenance : • Facility callouts, responding to alarms for high temp, power failures, etc. • Remote monitor checks (HVAC, CDU(s), computer room, etc.) • Manage stock, manage space for safety, dock work, parts orders, etc. • Escort vendors and contractors performing work in the DCs, etc. Additional Roles & Responsibilities (E03): Site Coordinator: • Site lead for junior team members • Scheduling with facilities Preventative Maintenance on Critical infrastructure • Maintaining and reporting out on site monthly metrics and preventative maintenance

POSITION SPECIFICATIONS
- Bachelors degree and typically 3 to 5 years related experience in (add area(s) of technical specialty) or equivalent combination of education and work experience.
- Appropriate technical skills (add specifics here)
- Knowledge of business practices and processes in (add specifics here).
- Strong problem solving skills
- Excellent communications skills (written and verbal)
Preferred:
- Bachelors degree in Computer Science preferred

Qualifications

- As assigned, work effectively with outsourcing partners
- Performs this service in support of (fill in business area i. e. Energy Delivery, Real Time, etc).
- Independence level: Works under general supervision.



Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster
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