Sr. Unified Communication Voice Operations Engineer

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Location: Orchard Beach, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 232653
Date Posted: Feb 15, 2022
Job: Information Technology - Staff

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build, and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Provide technical expertise to support Unified Communication Operations team with hardware and software maintenance, support and optimization of the voice/video conference platforms, tools and services. Includes client support, incident and change management queues and tools. Support of system hardware and software upgrades and patching. Provide IT teams and business personnel with technology solutions by weighing advantages of technology standards, market availability of products, risks and benefits of technology to meet business/IT needs. Expected to work under minimal supervision.



  • Maintain deep knowledge of Unified Communications technology and its application across Exelon.
  • Maintain incident, tasks and request management queues for the Unified Communications Operations team.
  • Participate in 24x7x365 support of the Enterprise Unified Communications environment. Includes participation in on-call rotation.
  • Provide Operations support of internal and business unit sponsored project activities, new builds, enhancements, or upgrades, during the evenings or weekends as needed.
  • Maintain and/or implement new software/firmware updates on Enterprise Unified Communications platforms to meet security, regulatory or compliance standards.
  • Promote knowledge via seminars, presentations and publications within IT and Exelon.
  • Participate in technological innovation to drive new business opportunities and solve complex business problems
  • Work under minimal supervision.
  • Platforms – Cisco Unity, Unified Communication Manager, Cisco WebEx Video Conferencing, Oracle Session Boarder Controllers and Enterprise Communication Broker, Nectar Foundations, Diagnostics and Nectar 10






  • Bachelor’s degree and typically 10+ years’ operational experience in support of Unified Communication Infrastructure: Cisco UCM-Unified Communication Manager, Cisco Unity Connection, voice integration services (Oracle ECB/SBC), voice firewall and monitoring (Nectar) services within a large-scale Enterprise environment.
  • CCNA-Cisco Certified Network Associate
  • CCNP-Cisco Certified Network Professional - Collaboration
  • Broad technical knowledge in the areas of Call Control, Session Border Controllers, Voice Gateways, Voice Firewall Services, Cisco Webex Collaboration and supporting protocols within the Unified Communications environment.
  • Cisco UCM-Unified Communications Manager
  • CUC-Cisco Unity Connection
  • Oracle SBC-Session Boarder Controller hands on knowledge and Operational support.
  • Voice Firewalls – SecureLogix
  • Unimax 2nd Nature
  • Nectar 10, Nectar Foundations and Diagnostics.
  • Excellent communications skills - Able to effectively communicate highly technical information in non-technical terminology (written and verbal).


  • Understanding of change management principles associated with new technology implementations.
  • ITIL Certification
  • Demonstrated leadership ability


  • Understanding of project management principles


  • Knowledge of Microsoft Teams Enterprise Voice Operational support.


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