Sr. Services Analyst - IT

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Location: CHICAGO, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 232168
Date Posted: Jun 18, 2021

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION
Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in planning and prioritizing work and work schedule.
  • Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model
  • Maintain and enhance engagement with business and IT partners and other stakeholders
  • Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
  • Maintain technical knowledge and business acumen within own discipline or function


POSITION SCOPE

  • Utilize understanding of customer's business needs to determine requirements
  • Applies technical expertise to plan, design, build or support required products and processes
  • Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
  • As assigned, manage budget for area of responsibility
  • As assigned, manage working relationship with outsourcing partners

 

Qualifications

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in Computer Science or related discipline and typically 5 to 8 years relevant experience in Application Development & Support or equivalent combination of education and work experience
  • Familiarity with change management, release management, patch and vulnerability management, and incident response processes and protocols
  • Experience leading small IT projects or sub-teams and knowledge of IT project management.
  • Strong problem solving and analysis ability.
  • Strong system architecture skills, with the ability to view the overall picture of an application as well as integrations
  • Experience with large enterprise-wide systems design, development, and support
  • Excellent communications skills (written and verbal)
  • Ability to work with remote project teams
  • Familiarity with change management, release management, patch and vulnerability management, and incident response processes and protocols
  • Ability to work with business users to define requirements and translate into system design

PREFERRED QUALIFICATIONS

  • Familiarity with principles of Application Portfolio Management (APM), including business analysis, work planning, quality controls, operations and support, and project management.
  • Experience with complex, integrated, large-scale Enterprise systems; understanding of applications architectures for “a system of systems”, cloud and on-prem systems, workflows and business processes.
  • Familiarity with infrastructure technologies: Active Directory, Exchange, Mainframe, Network Topologies, Job Scheduling, event monitors, Interface models (HTTP, SOA)
  • Experience with complex integration between large Enterprise systems, for example, using middleware/SOA platform
  • Understanding of Windows & Unix (Solaris, Linux) technologies, including similarities and differences
  • Experience with Oracle and MS SQL Server databases and related querying and reporting tools
  • Experience with Oracle SQL Developer or other DB management / query tools
  • Experience in regulatory compliance environments such as: Sarbanes-Oxley, NERC CIP, HIPAA, PCI
  • Experience working with and coordinating development with a managed service provider


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

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