Sr. Product Analyst CX Web

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Location: , NJ, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 229311
Date Posted: Jan 22, 2021

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Job Description


Note: Occasional travel to Windsor Blvd, Baltimore, MD post-pandemic

At Exelon, we've got a place for you! 

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. 

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. 

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon! 

This position will be a part of a focused group contributing to Exelon’s enterprise-wide technology evolution. You will be part of the team building the foundation for the continuous development and improvement of the internal and external customers experiences. This is a Senior Individual Contributor role that will provide an opportunity to lead and mentor in various project efforts. 
This role is highly focused on various customer testing platforms, with a concentration on Oracle’s Customer Care and Billing Application.  
You will perform activities related to all aspects of customer system testing through the analysis of high-quality solutions, products and processes.  Additional work around documentation, reporting and requirements gathering and documenting practices and methodologies will be required.

This is a fast-paced team with the potential for days when we, as a team, may be required to work extended hours and/or shift work to support our effort and meet assignment deliverables.  This doesn’t mean we won’t take the time to celebrate our victories, incorporate fun days to volunteer, and fun team building events.  There will be opportunity to work across teams and take on new tasks outside of the routine work that will give you the opportunity to grow and learn new skills. 


- A team player who puts the success of the team first

- Analyze user stories and /use cases/ requirements for validity and feasibility

- Create and execute test plans

- Execute all levels of testing(Sprint, System Integration, Operational Readiness and Regression.) 

- Assist with our testing teams' transition into automation testing

- Perform database testing and querying

- Detect, track and resolve software defects and inconsistencies

- Work with other team members to determine how to achieve team goals through a clear understanding of business needs and expected outcomes

- Lead IT project groups and associated system integrators to deliver projects of medium to high complexity.   

- Establish, maintain, and enhance relationships with business and IT partners and other stakeholders. Communicate status to key stakeholders as needed. 

- Enhance, maintain or support existing products and processes to meet team goals and metrics

- Maintain current business knowledge/acumen, including application of technology solutions to deliver business results.

- Identify and implement continuous improvements associated with the platform to support effortless customer experiences

- Develop and maintain technical capabilities within supporting discipline or function (including best practices)

- Review estimates of specific solutions to ensure time, cost and design meets the needs of the business.

- Participates in strategic product planning meetings for insight on risk, cost vs. benefit, impact 

- Operate utilizing standard processes as defined within the Management Model

- Perform other duties and tasks as assigned




- Bachelor’s degree in Computer Science or related discipline and 5 - 8 years of experience (product development, product management, business analysis) or 9 - 12 years relevant work experience

- Excellent communications skills (written & verbal)

- Ability to work with remote team members and/or stakeholders

- Ability to build strong relationships with team members and business stakeholders

- Strong knowledge of business practices and processes in (add business specific info).

- Strong understanding of, and demonstrated ability to implement and utilize Agile

- Strong problem-solving skills and analysis ability
- Experience leading small IT Projects or sub-teams and knowledge of IT project management in correlation to the product line

- Manage software support contracts for area of responsibility

- Maintain and enhance engagement with business and IT partners


- Experience working within an Agile methodology

- Experience working with Azure Dev Ops

- Experience working with Power BI

- Familiarity with basic SQL

- Familiarity with user based / web testing

- Strong knowledge of business practices and processes in Oracle CC&B system

- Strong knowledge of corporate testing tools and overall testing in a matrixed environment 

- Familiarity with Oracle databases, SQL Developer, HP's PPM/EDMs/PCRs, HP's ALM

- Utilize understanding of customer's business needs to determine requirements

- Previous Utility experience

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. 

VEVRAA Federal Contractor 

EEO is the Law Poster
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