IT Manager - Digital Ops

Location: BALTIMORE, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 225129
Date Posted: Mar 17, 2020

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Job Description

Description


At Exelon, we've got a place for you! 

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. 

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. 

Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


PRIMARY PURPOSE OF POSITION

 

Exelon’s Team Digital aims to rapidly deliver reliable and innovative products and services that enable the business and enhance our customer’s experience. Our team paves the digital path forward for Exelon Utilities and beyond. We value our people and the diverse skills and backgrounds they bring to collectively work towards Exelon’s goal of providing clean, affordable and innovative energy to create a more sustainable future for everyone.

The Manager of Digital Ops will contribute to operational strategy and manage team members with a focus on finances, operational efficiency, and talent to deliver business results. Provide services to help streamline product and platform finances – from estimation through market delivery. Conceptualize, test, learn, and ensure adoption of operational advancements, such as product delivery or role definition, to align with organizational expectations. Provide analytics and reporting to ensure visibility into program health and guide decision making. Establish, maintain and enhance relationships with business partners and other IT organizations. Participate in developing and implementing strategy/policy. Support large-scale product and platform work of high complexity, size and change management risk.


PRIMARY DUTIES AND ACCOUNTABILITIES 

 
  • Lead long range budget planning efforts in partnership with IT and Business partners.
  • Provide reporting and analytics related to the program’s operational and financial health.
  • Coach team to think big, start small, and learn fast to improve operational efficiency and financial rigor.
  • Oversee intake and estimation of planned and unplanned work.
  • Lead and advance staff forecasting and capacity planning process.
  • Advance program-level and role-based onboarding.
  • Lead and manage IT staff and resources in accordance with IT Business Plan. Plan and manage to defined service level agreements at agreed upon budgets.
  • Operate utilizing standard processes as defined in the organization and within the Management Model. Oversee process improvement efforts and ensure adoption of standard processes and procedures that deliver sustainable top quartile cost and performance levels.       
  • Establish, maintain, and enhance relationships with business and IT partners. Communicate status to key stakeholders on a regular basis.  
  • Maintain current business knowledge/acumen, including application of technology solutions to deliver business results.
  • Evaluate performance and provide coaching for IT personnel. Participate in career development and succession planning processes. Promote diversity and foster teamwork, collaboration, and a learning organization. Provide input on development and retention processes for IT employees.
  • Prepare and manage budget for area of responsibility.



Qualifications

 POSITION SPECIFICATIONS

 Minimum:
  • Bachelor’s degree in Computer Science or related discipline and typically 8 to 10 years of experience or equivalent combination of education and work experience.
  • Appropriate technical skills in web services and associated integrations to mainframe applications.
  • Strong knowledge of business practices and processes in DevOps, SOX auditing, and finances.
  • Experience leading and managing IT projects or sub-teams and knowledge of IT project management.
  • Experience leading and managing technical, audit support and financial support personnel.
  • Strong judgment and excellent analytical ability.
  • Experience in financial modeling and reporting.
  • Experience with process development.
  • Excellent communications skills and ability to work effectively with all levels of IT and business management and with vendors.
  • Experience managing budgets for functional area of responsibility.
Preferred:
  • Graduate Degree
  • PMP certification
  • Change Management Training or Certification
  • Process Certifications (e.g. Six Sigma)
POSITION SCOPE
 
  • Total Staff Managed: 3 to 20
  • Utilize understanding of customer's business needs to determine requirements and help set direction.
  • Determine and helps others learn appropriate theories, practices and principles that relate to their skill set portfolio and related sciences and disciplines.
  • Make judicious decisions in familiar and new situations and contributes to strategic decisions.
  • Represent business client’s perspective with IT team.
  • Dimensions: Span of control (generally 10), level of budget control, technical/business complexity, risk, criticality of assignment to business.
  • Budget Management specific to area of accountability.
  • Operate independently with little or no supervision.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. 

VEVRAA Federal Contractor 

EEO is the Law Poster

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