Analyst IT

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Location: Baltimore, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 223221
Date Posted: Dec 21, 2019

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Job Description

Description

At Exelon, we've got a place for you! 

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. 

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. 

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!
Exelon ITOC is searching for a high-performance individual to work in the IT Operations Center.  Duties include working with other analysts within the IT organization and triaging network, server, and application issues to ensure effective remediation and/or escalation.  This Sr Analyst will have responsibility for maintaining the reliability of the Exelon environment through application of their extensive IT experience and a suite of systems management products.  A strong background working in IT Operations environment is required.

 Primary Job Duties:

1.      Primary responsibility is monitoring the availability of the Exelon IT Data Network and Server environment.  Responsibilities include issue isolation and remediation to ensure minimal mean downtime to repair.

2.      Responsibilities include monitoring, correlating multiple alerts, and escalating out analysis of IT application issues as necessary to remediate issues in a proactive and reactive nature.

3.      Ability to follow documented processes.

4.      Perform initial network/server diagnostics and troubleshooting to remediate detected/reported incidents.  Escalate issues as required.

5.      Perform scheduled configuration changes and infrastructure support.

6.      Work with groups within IT Infrastructure and IT Applications in resolving global and focal problem issues.

7.      Must be flexible with O.T. and shift changes.

8.      Maintain/update ITOC standard operating and escalation procedures, and other ITOC documentation as directed by leadership.

9.     Other duties as necessary.


Qualifications

Primary Job Duties:

1.      Primary responsibility is monitoring the availability of the Exelon IT Data Network and Server environment.  Responsibilities include issue isolation and remediation to ensure minimal mean downtime to repair.

2.      Responsibilities include monitoring, correlating multiple alerts, and escalating out analysis of IT application issues as necessary to remediate issues in a proactive and reactive nature.

3.      Ability to follow documented processes.

4.      Perform initial network/server diagnostics and troubleshooting to remediate detected/reported incidents.  Escalate issues as required.

5.      Perform scheduled configuration changes and infrastructure support.

6.      Work with groups within IT Infrastructure and IT Applications in resolving global and focal problem issues.

7.      Must be flexible with O.T. and shift changes.

8.      Maintain/update ITOC standard operating and escalation procedures, and other ITOC documentation as directed by leadership.

Job Qualifications:

·         Working knowledge of networking devices (e.g. routers, switches, firewalls, load balancing…).

·         Ability to troubleshoot network / server issues based on received alerts or client input.

·         Skills in troubleshooting and resolving problems with large-scale IT distributed systems.

·         Ability to correlate problems with causes, and involve higher level technical and support personnel, when needed, for timely resolution of IT network and systems outages.

·         Working knowledge of IT network and systems management tools (experience with Microfocus Network Node Manager, Operations Manager, Service Manager a plus).

·         Experience with Cisco hardware and configuration.

·         Experience with Windows 10, 2008, 2012; Linux RedHat (RHEL).

 

Desktop Skills:

·         Experience with Microsoft Office 365 suite

 

Other IT Skills:

·         Familiarity with IT change management practices

·         Familiarity with ITOC/NOC practices

                                                                   

Interpersonal skills:

·         Ability to work with internal IT clients of varying abilities

·         Ability to prioritize tasks

·         Ability to handle high pressure situations

·         Demonstrated ability to work well in a team environment

·         Self-starting; willingness to take personal initiative

·         Strong customer service skills

·         Highly effective written and oral communication skills

Additional Requirements:    

·         May require ability to work different shifts, off-hours, holidays, and weekends (shift coverage / on-call rotation / primary shift adjustment / etc).

·         May require emergency on-site support during severe storm mobilization and electric system damage restoration.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. 

VEVRAA Federal Contractor 

EEO is the Law Poster
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