Lead Analyst IT - Oracle ( CX and CDM)

Location: WINDSOR MILL, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 222081
Date Posted: Dec 9, 2019

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Job Description

Description

PRIMARY PURPOSE OF POSITION:
This is an individual contributor position that works under minimal supervision and performs routine and non-routine work.  Position will support planning, architecture, solution design, and technical product extension and development of Oracle Service Cloud CX, and Oracle Engagement Cloud (Customer Data Management- CDM)

This role is highly focused on various Oracle Cloud technology platforms.  You will perform and/or manage activities relating to planning, gathering common business requirements, designing, and maintaining high quality solutions, products and processes.  

 PRIMARY DUTIES AND ACCOUNTABILITIES:
-  Provides production support of Oracle Service Cloud CX, and CDM.

- Gather information/requirements, advises on technology choices, and confirms project specifications for system changes/enhancements pertaining to Oracle Service Cloud and CDM.

- Effectively researches, analyzes, and identifies current and emerging technology trends/products/concepts that can improve the team’s or client’s business process, focusing on Cloud technologies. 

- Find areas for improvement in process and quality.

- Frequently aids/mentors less experienced personnel.

- Maintain and enhance engagement with business, IT partners and other stakeholders.  Consults and/or actively participates in the management and optimization of computing resources which could involve multiple functional areas.

Qualifications

POSITION SPECIFICATIONS

Minimum:
- Bachelor’s degree in Computer Science or related discipline and typically 5 to 8  experience in maintaining Oracle Service Cloud, CDM, or equivalent Cloud systems. 

- Experience working in a MDM (Master Data Management) implementation / support projects – Preferably Oracle CDM cloud, Oracle Customer Data Hub or Siebel UCM etc.

- Expert in data analysis, data de-duplication processes, ETL mapping, migration strategy, bulk loads, exports, pl/sqls etc.

- Should have worked extensively in designing / customizing the Party data model, relationships as part of transformation projects.

- Experience working with REST, SoAP, WSDLs for integrating w/ external applications.

- Good experience working in Agile Methodology experience, managing multiple tasks etc.

- Experience in creating BI reports in Oracle Engagement Cloud.

- Ability to work with remote project teams.

Preferred:
- Oracle CX Product Suite certification

- Experience implementing or integrating Oracle CX Cloud with other CIS systems

- Applies technical expertise to plan, design, build or support required products and processes.  

- C++, Java Script, SQL and SQLDeveloper

- HTML / XML

- JSP pages

- Familiarity with TIBCO and Oracle Fusion Middleware


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Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. 

VEVRAA Federal Contractor 

EEO is the Law Poster

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