Lead Analyst IT - Oracle ( CX and CDM)

Location: WINDSOR MILL, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 222081
Date Posted: Oct 7, 2019

Share: mail

Job Description

Description

PRIMARY PURPOSE OF POSITION:

This is an individual contributor position that works under minimal supervision and performs routine and non-routine work.  Position will support planning, architecture, solution design, and technical product extension and development of Oracle Service Cloud CX, and Oracle Engagement Cloud (Customer Data Management- CDM)

This is a dynamic position with a wide range of responsibilities. The focus of this role is to deliver implementation support, develop solution technical design and provide product extension and development and/or technical guidance to both our customer base and members of our internal delivery team while serving as an advocate for solving customer business needs.

Position may require working extended hours and/or shift work to support our project and meet assignment deliverables.

PRIMARY DUTIES AND ACCOUNTABILITIES:

- Consults and coordinates closely with internal clients on complex and/or ambiguous issues/projects to gather information/requirements, advises on technology choices, and confirms project specifications

- Undertakes complex projects requiring additional specialized technical knowledge and develops practical, workable, and cost-effective solutions to business problems to satisfy client requirements.  Frequently provides assistance/mentors less experienced personnel.

- Maintain and enhance engagement with business, IT partners and other stakeholders.  Consults and/or actively participates in the management and optimization of computing resources which could involve multiple functional areas.

- Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required.    

- Effectively researches, analyzes, and identifies current and emerging technology trends/products/concepts that can improve the team’s or client’s business process.

Qualifications

POSITION SPECIFICATIONS

Minimum:
- Bachelor’s degree in Computer Science or related discipline and typically 5 to 8 of in-depth technical core product experience (Service Cloud, OPA), designing and configuring Oracle CX Cloud Suite of products, or combination of progressive experience in a technical role focused on Contact Center, CRM, or customer experience applications
- Maintain an in-depth knowledge of current CX Cloud technology trends and its applicability internally and to customers
- Provide subject matter expertise in Oracle CX Cloud applications technical extensions and development 
- Experience extending the Oracle CX Cloud product suite utilizing custom extension components such as custom business objects, custom process models, custom fields, etc.
- Good understanding of the Oracle Sales Cloud data model and CDM REST APIs. 

Preferred:
- Oracle CX Product Suite certification
- Experience implementing or integrating Oracle CX Cloud with other CIS systems
- Applies technical expertise to plan, design, build or support required products and processes.  
- C++, Java Script, SQL and SQLDeveloper
- HTML / XML
- JSP pages
- Familiarity with TIBCO and Oracle Fusion Middleware


---
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. 

VEVRAA Federal Contractor 

EEO is the Law Poster
Share: mail

Similar Jobs

Manager IT - O365/Customer Experience

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Lead Analyst IT – Application Platform Design and Support

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Analyst - IT

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Change Management Practitioner - Information Technology

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Principal, IT Project Manager - Enterprise Projects

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Technical Application Support Lead - Unix

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Director IT - Cyber Strategy and Engagement

OWINGS MILLS, MD, United States
Exelon Business Servcs Co, LLC

Director IT - Cyber Strategy and Engagement

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Cyber Defense Forensics Analyst - eDiscovery / Legal

OWINGS MILLS, MD, United States
Exelon Business Servcs Co, LLC

Lead Analyst IT - Oracle Integration Cloud (OIC)

WINDSOR MILL, MD, United States
Exelon Business Servcs Co, LLC

Lead Analyst IT - Oracle ( CX and CDM)

WINDSOR MILL, MD, United States
Exelon Business Servcs Co, LLC

Manager IT - Network Automation

Orchard Beach, MD, United States
Exelon Business Servcs Co, LLC

Lead Analyst IT - Customer System Architect-Analyst

WINDSOR MILL, MD, United States
Exelon Business Servcs Co, LLC

.NET Developer

OWINGS MILLS, MD, United States
Exelon Business Servcs Co, LLC

Integration Developer / Programmer

Baltimore, MD, United States
Exelon Business Servcs Co, LLC

Lead Analyst - IT Application Integration Developer

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Lead Analyst IT - Integrations Lead

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Project Manager IT

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr Analyst IT - Integrations Engineer

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Project Manager IT

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Customer System Environment Manager

Baltimore, MD, United States
Exelon Business Servcs Co, LLC

Java Developer

Baltimore, MD, United States
Exelon Business Servcs Co, LLC

Release Manager - Lead Analyst IT

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Salesforce Developer - Lead Analyst IT

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Lead Analyst - IT

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Frequent Job Searches

Recently Viewed Jobs

Most Recent Job Searches

Relevant Jobs