Sr Analyst IT - Utility Communications Governance

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Location: WASHINGTON, DC, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 221454
Date Posted: Oct 6, 2019

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Job Description

Description

PRIMARY PURPOSE OF POSITION:

Perform activities relating to designing, building, testing, implementing and maintaining solutions, products and processes under the guidance of a Lead Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.

PRIMARY DUTIES AND ACCOUNTABILITIES:

- Perform, document and assist in planning work activities relating to production release request assessments/reviews and execution of defined processes including risk assessments, change advisory board reviews, and High Risk Evolution reviews.
- For operations/application maintenance: enhance, maintain or support existing IT products and processes to the defined service level agreement.
- Maintain engagement with business and IT partners.
- Assist less experienced personnel.
- Proactively build business/IT knowledge to provide solutions.
- Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model.

Qualifications

POSITION SPECIFICATIONS

Minimum:

- Bachelor’s degree and typically 3 to 5 years related experience in Computer Science or related discipline or equivalent combination of education and work experience.
- Appropriate technical skills including experience in IT Change and IT Release Management as a practitioner or process owner.
- Knowledge of business practices and processes in IT Change and IT Release Management.
- Strong problem-solving skills.
- Excellent communications skills and ability to work effectively with all levels of IT and business management and with vendors.
- Understanding of Exelon Management Model and IT best practices.

Preferred:
- General knowledge of PPM system for reviewing release requests.
- General knowledge of Power BI and other analytical tools.
- General knowledge of IT Asset Manager and Configuration Management (CMDB) systems.
- General knowledge of SharePoint site administration.
 


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Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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