Oracle CX Technical Analyst

Location: Baltimore, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 218004
Date Posted: Aug 1, 2019

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Job Description

Description

PRIMARY PURPOSE OF POSITION:


This is an individual contributor position that works under minimal supervision and performs routine and non-routine work.  Position will support planning, architecture, solution design, and technical product extension and development of Oracle Service Cloud CX Suite.


This is a dynamic position with a wide range of responsibilities. The focus of this role is to deliver implementation support, develop solution technical design and provide product extension and development and/or technical guidance to both our customer base and members of our internal delivery team while serving as an advocate for solving customer business needs.
Position may require working extended hours and/or shift work to support our project and meet assignment deliverables.

 

PRIMARY DUTIES AND ACCOUNTABILITIES:


- Consults and coordinates closely with internal clients on complex and/or ambiguous issues/projects to gather information/requirements, advises on technology choices, and confirms project specifications


- Undertakes complex projects requiring additional specialized technical knowledge and develops practical, workable, and cost-effective solutions to business problems to satisfy client requirements.  Frequently provides assistance/mentors less experienced personnel.


- Maintain and enhance engagement with business, IT partners and other stakeholders.  Consults and/or actively participates in the management and optimization of computing resources which could involve multiple functional areas.


- Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required.   


- Effectively researches, analyzes, and identifies current and emerging technology trends/products/concepts that can improve the team’s or client’s business process.

Qualifications

POSITION SPECIFICATIONS

Minimum:

 

 

- Bachelor’s degree in Computer Science or related discipline and typically 5 to 8 of in depth technical core product experience (Service Cloud, OPA), designing and configuring Oracle CX Cloud Suite of products, or progressive experience in a technical role focused on Contact Center, CRM, or customer experience applications

- Maintain an in-depth knowledge of current CX Cloud technology trends and its applicability internally and to customers

- Provide subject matter expertise in Oracle CX Cloud applications technical extensions and development

- Strong understanding of database-driven, web and cloud application architectures

- Experience extending the Oracle CX Cloud product suite utilizing custom extension components such as custom business objects, custom process models, custom fields, etc.

- Strong problem solving and analysis ability

- Excellent communications skills (written and verbal)

- Ability to work with remote project teams

- Familiarity with Customer Information Systems

Preferred:
- Oracle CX Product Suite certification
- Experience implementing or integrating Oracle CX Cloud with other CIS systems
- Applies technical expertise to plan, design, build or support required products and processes.  These include:
- Java
- SQL and SQLDeveloper
- HTML / XML
- JSP pages
- Familiarity with CC&B Framework, TIBCO and Oracle Fusion Middleware
- Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
- As assigned, manage working relationship with outsourcing partners

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Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

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