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Organizational Change Management, Communication, and Talent Director

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Location: CHICAGO, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 246701
Date Posted: Apr 18, 2023

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Job Description


We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?


Primary Purpose

Within the Office of the Chief Information Officer (CIO), the IT Talent, Change & Engagement Director will lead a team of subject matter experts responsible for: (1) planning and delivering IT’s Talent & Learning Strategy, including employee engagement and culture initiatives, workforce planning, diversity, equity, and inclusion (DEI) efforts, training, onboarding and leadership development initiatives; (2) leading an Organizational Change Management center of excellence focused on enabling the success of the IT portfolio and the adoption of continuous improvement efforts by delivering change management strategies and building change management capability; and (3) driving Strategic Communications, including internal employee communications and expansion of IT’s social media presence.

This leader will need to develop and maintain strategic partnerships with Human Resources (HR), Information Technology (IT) & Corporate Communications leaders across Exelon and must be effective in communicating and influencing at an executive leadership level. They will partner with these groups in the development and delivery of an integrated talent and learning strategy that meets the needs of IT employees across Exelon throughout the full employee lifecycle. Through leadership of change management, communications, and employee engagements efforts this Director will be responsible for driving the IT experience for all Exelon employees. This is a highly visible role that will be involved in enabling the strategic direct of the IT organization.  

Primary Duties and Accountabilities

IT Talent and Workforce Development (retention and acquisition):

  • Partner across IT to understand the talent, capability and workforce needs necessary to operationalize the IT strategy
  • Develop the vision, talent strategy and execution plan for building a robust pipeline of diverse talent across IT
  • Collaborate with senior leaders across IT and HR to design and deliver talent and workforce solutions to build and enhance the IT talent pipeline, including: talent assessment, talent acquisition, onboarding, learning and accelerated development, talent movement and rotations, diversity and inclusion and retention strategies
  • Leverage workforce analytics to identify and bring forth key talent insights to the IT leadership team. Monitor IT workforce trends and recommend solutions to critical issues
  • Provide governance, oversight and leadership coaching on talent related topics and initiatives across IT, ensuring talent initiatives are linked to and advance our IT priorities
  • Design and deliver programs and initiatives that align with and enable Exelon’s DEI efforts and drive engagement through positive employee experiences across IT

IT Organization Change Management (OCM)

  • Lead a team of change managers to create, maintain and drive change management strategies and plans for high-impact IT projects
  • Support in measuring the adoption and impact of transformation efforts across IT
  • Develop change management competency among IT leaders and project teams through role modeling, use of standard OCM methodology & OCM training and interventions
  • Apply a robust and diverse set of OCM best practices and proven methodologies, incorporating agility into innovative recommendations
  • Evaluate the effectiveness of applied change solutions and drive continuous improvement in OCM practices
  • Coach executive IT leaders around effectively driving and sponsoring change

IT Communication, Social-Media, and Employee Engagement

  • Develop and drive effective internal communication strategies and campaigns to drive change adoption across Exelon for IT efforts and cultivate engagement within IT
  • Collaborate with IT leaders and Corporate Communications partners to drive engagement through effective and impactful internal communication within IT
  • Develop, manage, and publish IT communications that resonate with target audiences using diverse and innovative communication formats and methods including email announcements, videos, presentations, social media posts, meetings/webinars, infographics, etc.
  • Streamline communications requests to deliver high-quality communications in an efficient and timely manner
  • Monitor communication effectiveness and continuously improve upon strategy, delivery and partnerships to drive improved results


Minimum Qualifications

  • 10+ years of relevant experience in human capital consulting or progressive talent & organization development roles required
  • Experience in organizational effectiveness, communications, and change management required
  • Experience effectively influencing and consulting with leaders at all levels, including executives; influencing and shaping leadership decision making, ensuring leaders are committed to goals, aligned with program plans, and mobilized to provide active and visible sponsorship
  • Experience driving organization change management within Information Technology organizations, working with technologist to understand their process and the appropriate services (OCM, Communications, Talent, etc.)
  • 10+ years of relevant experience developing, adapting, and applying appropriate methods and tools used in organization, culture transformation and performance improvement and change leadership to effectively achieve business goals
  • Experience with workforce development programs, talent program management, and coaching required
  • Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or related field required; Master's degree preferred
  • Organizational Change Management certification (e.g., Prosci, AMCP)

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