Manager IT

Location: WASHINGTON, DC, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 245962
Date Posted: Jan 24, 2023
Job: Information Technology - Staff

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Job Description


Be a part of something powerful at America's leading energy provider!

At Exelon, our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are a Fortune 200 company united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are empowered to evolve and advance their careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come, stay and grow -- whether that's in the role and path they start in or in new and exciting career opportunities across our business. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives, opportunities for career path changes, and health and retirement benefits.


The Strategic Partnering Program (SPP) is a critical component in achieving Exelon IT’s operational strategies and financial goals. It is a shift toward industry leading best practice in the management of IT service providers, alignment to business focused outcomes and cost optimized service delivery. Management and oversight of this program is conducted by the Strategic Vendor Management Office (SVMO).

The Manager is responsible for monitoring, analyzing and reporting on the overall performance and relationship status of the services by the Partner.  The Manager is a subject matter expert in the analysis of performance and relationship measures of the ecosystem to enable senior leadership to understand process performance, report progress against targets (SLAs to be developed and negotiated), and proactively manage goal delivery in alignment with the performance expectations of the organization. The Manager develops and utilizes operational performance and relationship data to characterize opportunities for improvement and works in partnership with senior leaders and operational groups to drive process optimization and efficiency.

The Manager counsels and advises Exelon on contractual, performance and relationship aspects associated with operational services delivered by the Partner. The Manager works closely with internal and external organizations to assure that the contract is being correctly executed as part of the governance process.  The Manager provides leadership to develop, standardize, and implement process related to the partnership.  The Manager is the single point of contact to escalate issues related to the contract and their resolution and interfaces with Senior Leadership to communicate health of partnership and improvement opportunities within relationship.


  • Governance Framework – Coordinates the structures performance reviews, issue resolutions, value assurances, and goal attainments of the Vendor relationship. Provides leadership and guidance within the governance process. Provide direction, governance, and oversight in relation to key Vendor agreement and be a liaison for Exelon with the strategic vendor (25%)

  • Communication – Communicate, resolve, and/or escalate partnership issues. Collaboration directly with Partner on status, information, and steps to resolve while collaborating with Exelon Teams as required. (25%)

  • Contract Compliance – Records, monitors, reviews and reports on Vendor and Exelon’s compliance with contractual terms and conditions. Ensure that the delivered services meet operational needs of the business and that quality, client satisfaction and productivity measurements are tracked and reviewed with the appropriate Exelon and Strategic Partner personnel. (15%)

  • Issue Management – Captures and facilitates the resolution of issues in a consistent, structured and timely manner. Ensure that the appropriate escalation processes are in place to resolve service/policy issues. (15%)

  • Reporting – Document and communicate progress of relationship for Senior Leadership. Monitor, grow and communicate the effectiveness of license management usage. Collaborating with Vendor, IT Leadership, Supply, and Finance to effectively determine the continued value of the partnership. (10%)

  • Process Improvement – Develop and implement process improvements related to contract and vendor partnership. Collaborate with project teams on vendor opportunities and review existing processes to identify enhancements to incorporate into strategic direction. (10%)

  • Innovation – Manages relationship with Vendor and Exelon executives to effectively leverage Vendor’s capabilities to meet Exelon’s strategic objectives; ensures Vendor performance continuously improves throughout the term of the services and across all Exelon business units. (5%)

  • Market Assessment – Qualifies leading market services and practices to meet Exelon business objectives; Obtains current information on industry practices, market intelligence and Vendor’s SWOT. Establishes and manages benchmark activities to monitor performance against industry standards. (5%)


  • Manage day to day Vendor Strategic Agreement for Exelon

  • Communicate across enterprise about the strategic agreement to ensure understanding and realization of opportunities

  • Provide business consulting services for Corporation and Business Unit constituents in accordance with our Strategic Agreement with Vendor

  • Manage multiple concurrent objectives, projects, groups and activities while maintaining proper focus on major tactical and strategic initiatives

  • Develop, document, and calculate Strategic Agreement value and savings for communication to Executive Leadership

  • Lead, facilitate, and provide ownership on Vendor Strategic initiatives, demos, processes, and other pertinent functions within the Vendor Agreement

  • Collaborate with IT Architecture, Project Managers, Portfolio Owners, and other stakeholders on communication regarding the Strategic Agreement

  • Interface with Executives and vendor Strategic Agreement stakeholders



  • Bachelor’s degree in IT, Finance, Supply and/or experience in a business area performing financial or vendor management activities and typically 8 to 10 years experience or equivalent combination of education/work experience.
  • Appropriate technical skills, demonstrated ability to apply strategic and critical thinking to frame ambiguous situations and problem solving. Proficiency with data analysis in Microsoft Excel, Office 365 tools with an emphasis on PowerPoint.
  • Strong knowledge of business practices and processes in Vendor Management, Financial Management.
  • Experience leading and managing technical personnel.
  • Strong judgment and excellent analytical ability.
  • Demonstrated advance interpersonal, communications, and presentation skills at the senior leadership level and business management and with vendors.
  • Experience in communicating financial data to non-financial leaders
  • Experience managing budgets for functional area of responsibility.
  • Adaptable to a constantly changing environment.
  • Ability to work independently and with remote teams.


  • Managing Strategic Relationships
  • Project Management certification
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