Sr. Services Analyst - IT (Hybrid)

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Location: BALTIMORE, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 245853
Date Posted: Jan 31, 2023
Job: Information Technology - Staff

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Job Description

Description

Be a part of something powerful at America's leading energy provider!

At Exelon, our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are a Fortune 200 company united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are empowered to evolve and advance their careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come, stay and grow -- whether that's in the role and path they start in or in new and exciting career opportunities across our business. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives, opportunities for career path changes, and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Perform, manage and appropriately document work activities relating to systems, sub-projects, or processes utilizing ITIL concepts. For enhancements: plan, analyze, and deliver high quality software solutions in accordance with IT project management standards. For operations and application maintenance and support:  plan and lead IT activities required to manage service level agreements. Work closely with business partners to understand requirements and guide application systems evolution. (45%)
  • Assist in creation of documentation for products and services. Use best practices to improve systems and services provided to business unit partners, and monitor adherence within Team/Managed Service Provider to standards as defined within the Management Model. (15%)
  • Maintain and enhance engagement with business and IT partners and other stakeholders. (15%)
  • Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required. (15%)
  • Maintain technical knowledge and business acumen within own discipline or function. (10%)


JOB SCOPE

  • Utilize understanding of customer's business needs to determine requirements
  • Applies technical expertise to plan, design, build or support required products and processes
  • Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
  • As assigned, manage budget for area of responsibility
  • As assigned, manage working relationship with outsourcing partners

Qualifications

MINIMUM QUALIFICATIONS

  • Bachelor's degree in Computer Science or related discipline and typically 5 to 8 years relevant experience in application development or operations support; or equivalent combination of education and work experience.
  • Experience with large enterprise-wide systems design, development, and application production support
  • Strong system architecture skills, with the ability to view the overall picture of an application as well as integrations
  • Excellent communications skills (written and verbal) and ability to work with remote teams
  • Strong problem solving and analysis ability
  • Experience working with managed service sub-teams and knowledge of IT project management
  • Ability to work with business users to define requirements and translate into system design
  • Familiarity with ITIL concepts of change management, release management, patch and vulnerability management, and incident response processes and protocols
  • Familiarity with principles of Application Portfolio Management (APM), including business analysis, work planning, quality controls, operations and support, and project management.
  • Infrastructure technologies: Active Directory, Exchange, Mainframe, Network Topologies, Job Scheduling, event monitors, Interface models (HTTP, SOA)
  • Strong knowledge of Operating Systems - Windows, Solaris or Linux; or strong knowledge of cloud platforms – Azure, Amazon or Google
  • Programming Languages/Platforms: Mastered 2-3 languages/frameworks. Understand functional programming and know when and how to apply functional concepts in any programming language. Possess a deep understanding of how the platform functions including code execution. Comfortable with their package manager tools.
  • Database: Well-versed in using database views, stored procedures, triggers, and user-defined data types (UDT). In order to speed up the query process, apply knowledge of index syntax to create custom clustered and non-clustered indexes.
  • APIs: Deep and solid knowledge of the main APIs used. Capable of designing End to end new APIs.
  • Expert Agile development practices and good experience at using tools like ADO, JIRA, Git
  • Troubleshooting: Can handle almost all analysis and support activities independently


PREFERRED QUALIFICATIONS

  • Knowledge of Cloud-based systems like Azure, AWS includes cloud-hosted Applications, technologies, and methodologies
  • Knowledge of ServiceNow especially with GRC and other workflows.
  • Experience with Oracle, MS SQL Server and other databases and related querying and reporting tools
  • Understanding of Windows & Unix (Solaris, Linux) technologies, including similarities and differences
  • Experience in regulatory compliance environments such as: Sarbanes-Oxley, NERC CIP, HIPAA, PCI
  • Experience with complex, integrated, large-scale Enterprise systems; understanding of applications architectures for “a system of systems”, cloud and on-prem systems, workflows and business processes.
  • Deep experience with application software development lifecycle models, both waterfall and iterative.
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