ESOC Operator

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Location: OWINGS MILLS, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 243545
Date Posted: Jan 13, 2023
Job: Security

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Job Description


Be a part of something powerful at America's leading energy provider!

At Exelon, our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are a Fortune 200 company united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are empowered to evolve and advance their careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come, stay and grow -- whether that's in the role and path they start in or in new and exciting career opportunities across our business. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives, opportunities for career path changes, and health and retirement benefits.


Performs core functions of the Exelon Security Operations Center (ESOC); monitor and remediate intrusion alarms, dispatch law enforcement /first responders to security incidents, answer and prioritize incoming emergency and routine security event calls, log personnel into substations, log and manage status of site intrusion systems. Write incident reports documenting security incidents, make notifications and maintain shift activity logs. Identify security system issues, create service requests for system repairs, and validate corrective maintenance. Perform activity specific actions as detailed in the ESOC Policies and Procedures Manual, adhere to compliance requirements and perform regulatory procedures. ESOC Operator position is an ON-SITE position and a fixed 24/7 shift.


  • Monitor and remediate intrusion detection alarms 
  • Answer, prioritize, and respond to telephonic security incident reporting
  • Manage and log site entry/exit system disarm events 
  • Write and submit security incident reports 
  • Submit service requests for corrective maintenance of security systems, perform service ticket validation 
  • Perform and document system checks and video tours 
  • Perform forensic investigative support of video and access control records 
  • Perform administrative ESOC tasks 


Enables ESOC to achieve core objectives protecting Exelon critical infrastructure, assets and personnel through on-site 24/7 monitoring of physical security intrusion detections systems, access controls, and security call center reporting.



  • General: Effective interpersonal and communication skills. Ability to write grammatically correct and stylistically appropriate business communications. Ability to work effectively under high stress situations, to rapidly assess and respond to life safety and security incidents.
  • Core Technical: Demonstrated proficiency on the following systems: CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Exelon Alert, Microsoft Office Suite, and any other systems used by ESOC at the time of application.
  • Core Business Knowledge: Demonstrated knowledge of Exelon Business structure, ESOC Policies and Procedures, Exelon NERC CIP Policies and Procedures, Substation Operation, and CISS Policy and Procedures.
  • Education: Minimum AA degree, or High School or GED with 2 years of Security System or IT experience.


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