Sr. Services Analyst - IT (Hybrid)

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Location: WASHINGTON, DC, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 243292
Date Posted: Oct 23, 2022
Job: Information Technology - Staff

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Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities — Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION
 

This role will collaborate with key stakeholders and portfolio leaders to create transparency around the cost-effective delivery of IT services to our customers in alignment with business needs and objectives. Performs and/or manages activities related to the planning around designing, building, and maintaining IT services, projects, portfolios, and processes in alignment with financial standards. Expected to work under minimal supervision.

The Office of the CIO (OCIO) is charged with leading the IT transformation and building an organization that ensures the standardization of processes and tools, that enable the effective and efficient delivery of IT solutions to our business partners. The IT Investment and Financial Management organization within the OCIO plays an instrumental role in driving IT wide strategy by partnering with our customers and understanding the business needs and technical landscape while ensuring cost-effective delivery of IT services and investments to the business through management of the IT LRP, monthly LE, equitable billing allocation, and cost optimization.

The Senior Service Analyst will be responsible for helping drive standards across IT specific to the annual Long-Range Plan (LRP) and monthly Financial Reporting processes, which may include, but not limited to, baseline and project financials, investment authorization, equitable billing, and rate case filings. This role will make significant contributions to driving continuous improvements and adoption of standards, processes and tools required for successful planning and execution of various business needs and IT commitments. In addition to providing thought leadership, with an enterprise perspective.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Assist in the management of $1.2B annual spend between baseline and projects across the IT organization in alignment with the IT Management Model, Utility, and BSC requirements which may include, but not limited to:
  1. Leverage Portfolio / IT knowledge and expertise to provide guidance and support across the organization (IT Leadership and Budget Owners) spanning 10 Towers specific to Long-Range Planning and monthly Financial Reporting processes (planning, budgeting, and forecasting) to drive business results across Exelon and its 6 operating companies.
  2. Analyze IT service delivery financial outcomes/results tied to baseline and projects and report to IT Leadership, including KPI tracking and reporting.
  3. Support standard templates, tools, and processes across 100+ stakeholders throughout Exelon.
  4. Provide support required for OpCo specific requests and rate case filings.
  • Support and drive IT wide process, standards, tools, and governance specific to baseline and project financials, investment authorization, equitable billing, and rate case filings in alignment with IT, Utility, and BSC standards.
  • Provide SME support for Financial Transformation initiatives across the organization. Driving continuous improvements and adoption of standard processes and tools.
  • Lead reporting and analysis providing organizational transparency into data required to drive the right conversation and enable fact-based decision making for Exelon and Utility C-Suite leaders.
  • Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required.
  • Maintain technical knowledge and business acumen within own discipline or function.


POSITION SCOPE

 

  • Utilize understanding of customer's business needs to determine requirements
  • Applies technical expertise to plan, design, build or support required products and processes
  • Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
  • As assigned, manage budget for area of responsibility
  • As assigned, manage working relationship with outsourcing partners

 

Qualifications

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in related field (Business, Computer Science, Finance, Accounting, etc.) and typically 5 - 8 years of experience in Information Technology or equivalent combination of education and work experience.
  • Proficiency with data analysis in Microsoft Excel
  • Experience leading small IT projects or sub-teams and knowledge of IT project management.
  • Strong problem solving and analysis ability.
  • Excellent communications skills (written and verbal) and ability to work effectively with all levels of IT and business management; proven ability to present to and communicate with Senior and Executive Leader.
  • Ability to work with remote project teams

 

Preferred Qualifications

  • Broad business process / technical expertise with in-depth knowledge of Finance and Business Planning activities.
  • Demonstrated strategy planning and customer engagement skills.
  • Ability to work independently with minimal guidance.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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