Sr. Organizational Change Mgmt Analyst - IT (Hybrid)

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Location: CHICAGO, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 242716
Date Posted: Jan 10, 2023
Job: Information Technology - Staff

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Job Description



At Exelon, we've got a place for you! Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to improve. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities — Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable, and affordable energy to our customers, strengthening our communities, supporting a clean energy future, and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities, or collaborating with colleagues, our Exelon employee's are talented, compassionate, forward-thinking, and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow.



The Sr. Analyst – IT Organizational Change Management is responsible for developing and executing change activities, communications, and training tasks to support large-scale, transformational IT programs and smaller IT projects. This role will report to the OCIO Integration & Operational Excellence Lead to drive organizational effectiveness, create change management plans and coordinate OCIO deliverables. To be successful in this role, the individual must be experienced with coordinating multiple priorities in a fast-paced environment, proficient in change management and process improvement practices, and capable of working with stakeholders across several functional areas.

The role is open to be a hybrid opportunity.



  • Drives effective organizational change management while working with team members and business partners to effectively complete deliverables such as stakeholder analysis, change impact analysis, establishing and mobilizing change networks, drafting and organizing communications such as road shows, and lunch & learns.
  • Design and develop surveys, dashboards and tools to support enterprise IT and OCIO initiatives.
  • Leverage knowledge from surveys, stakeholder feedback, and other inputs to create organization-wide reports on change initiatives, including corporate culture, employee engagement, end user adoption and change sustainability.
  • Develop and deliver change management strategies and activities that inform, engage, and persuade employees and support overall organizational change initiatives.
  • Support content creation for the OCIO website and partner with the OCM team to further establish the IT social media presence
  • Partner with OCM Team to develop content for OCIO DEI Engagement activities.
  • Provide organizational change management support to help IT projects achieve their expected benefits and adoption targets, while meeting their complex organizational change needs.
  • Partner and build strong relationship with stakeholders and appropriate levels of leadership to gather relevant content required to create deliverables.
  • Support internal business operations best practices and research; learn about organizational change management, organization effectiveness, communications, and training methods, techniques, trends, and recommend their use as appropriate.
  • Identify and prioritize change-related issues and risks, define action plans, and lead mitigation techniques.
  • Assist with onboarding and knowledge transfer for new OCIO resources.
  • Partner with other IT professional to support Utilities during storm restoration (As Needed).
  • Other tasks as required.




  • Bachelor’s degree (Business Management, Change Management, Communications/Marketing, or related discipline) and 5 – 8 years experience (ex: Organizational Change Management) or 9 – 12 years relevant work experience
  • Knowledge of Change Management metrics and measures.
  • Advanced data analysis and synthesis skills; experience with MS Excel.
  • Experience working on large-scale, complex projects, ERP implementations, technology solutions and/or working at a large consulting firm, utility, or other regulatory company.
  • Experience/knowledge of Organizational Change Management principles, methodologies, and tools.
  • Advanced communication skills including active listening skills and adapting communications style as needed to best suit the audience and situation.
  • Ability to plan, develop, and deliver creative, visually impactful, consistent messages in a systematic, ongoing manner, involving the right people at the right time.
  • Demonstrate ability to operate in a fast, complex, and changing environment.



  • Bachelor’s degree in Organization Development, Communications, Industrial/Organizational Psychology or related field
  • Experience with data visualization tools such as PowerBI and Tableau.
  • Visual and graphic design experience and ability to efficiently translate complex messages into user-friendly deliverables including, but not limited to infographics, newsletters, training, and presentations using tools such as MS Office and Adobe Creative Suite.
  • Experience with project management or PMP certification
  • Social Media Marketing certification

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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