Sr. Organizational Change Mgmt Analyst - IT (Hybrid/Remote)

Location: BALTIMORE, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 242036
Date Posted: Aug 5, 2022
Job: Information Technology - Staff

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

 

PRIMARY PURPOSE OF POSITION

The IT Organizational Change Management (OCM) function drives standardization of change and communication management processes and tools, resulting in the effective adoption, utilization, and realized value of IT services. The Sr. Analyst – IT Organizational Change Management is responsible for developing and executing change activities, communications, and training tasks for to support large-scale, transformational IT programs as well as smaller, focused IT projects.

*Role is open to be a hybrid/remote opportunity

PRIMARY DUTIES AND ACCOUNTABILITIES

  • Drives effective organizational change management while working with team members and business partners to effectively complete OCM deliverables such as stakeholder analysis, change impact analysis, establishing and mobilizing change networks, drafting and organizing communications such as road shows, lunch and learns, and measuring and monitoring end user adoption and readiness.
    • Support and provide oversight/admin for IT Change Management Intake process and tools.
    • Support Enterprise IT Change Management training and coaching program planning and logistics.
    • Support the Change Management Community of Practice (CoP) of practitioners across Exelon IT.
    • Design and develop surveys, dashboards and tools to support OCM CoE programs e.g. Change Management Intake, Change Training Assessments, Change Measures/ADKAR.
    • Leverage knowledge from surveys, observation, and other inputs to create organization-wide reports on change initiatives, including corporate culture, employee engagement, end user adoption and change sustainability.
    • Develop and deliver change management strategies and activities that inform, engage, and persuade employees and support overall organizational change initiatives.
  • Build strong relationships with IT project managers, key business stakeholders, and IT leaders to become a trusted advisor. Provide organizational change management support with the goal of helping IT projects achieve their expected benefits and adoption targets, while meeting their complex organizational change needs. This may have enterprise-wide impacts and scope
    • Partner with stakeholders and appropriate levels of leadership to gather relevant content required to create organizational change management deliverables.
    • Work with Portfolio/Project Change Lead to manage project expectations, scope, alignment, and reporting.
    • Partner with project managers and appropriate levels of leadership to gather relevant content required to create organizational change management deliverables.
  • Support internal business operations best practices and research; learn about organizational change management, communications, and training methods, techniques, trends, and recommend their use as appropriate.
  • Identify and prioritize change-related issues and risks, define action plans, and lead mitigation techniques.
    • Assist with onboarding and knowledge transfer for new OCM resources.
    • Other tasks as required.

Qualifications

MINIMUM QUALIFICATIONS

  • Bachelor’s degree (Business Management, Change Management, Communications/Marketing, or related discipline) and 5 – 8 years experience (ex: Organizational Change Management), or 9 – 12 years relevant work experience.
  • Knowledge of Change Management metrics and measures.
  • Advanced data analysis and synthesis skills; experience with MS Excel.
  • Experience working on large-scale, complex projects, ERP implementations, technology solutions and/or working at a large consulting firm, utility, or other regulatory company.
  • Experience/knowledge of Organizational Change Management principles, methodologies, and tools.
  • Advanced communication skills including active listening skills and adapting communications style as needed to best suit the audience and situation.
  • Ability to plan, develop, and deliver creative, visually impactful, consistent messages in a systematic, ongoing manner, involving the right people at the right time.
  • Demonstrate ability to operate in a fast, complex, and changing environment.


PREFERRED QUALIFICATIONS

  • Bachelor’s degree in Organization Development, Communications, Industrial/Organizational Psychology or related field
  • Experience with data visualization tools such as PowerBI and Tableau.
  • Visual and graphic design experience and ability to efficiently translate complex messages into user-friendly deliverables including, but not limited to infographics, newsletters, training, and presentations using tools such as MS Office and Adobe Creative Suite.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

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